TAC

All contracts concluded between “Belle Vue by Artem Khvostov” (hereinafter referred to as the “Provider”) and the customer (hereinafter referred to as the “Client”) are subject to the following General Terms and Conditions (hereinafter referred to as “GTC”):

§ 1 SCOPE OF THE GENERAL TERMS AND CONDITIONS

1.1. Our General Terms and Conditions apply to all contracts concluded between the Provider and the customer. These include business areas such as vehicle preparation, car washing, painting, and rim CNC polishing, etc.
1.2. The following General Terms and Conditions (GTC) of Belle Vue by Artem Khvostov apply to all bookings made via the online booking system on the website https://belle-vue.de.
1.3. All agreements that deviate from our GTC must be made in writing. Agreements deviating from our General Terms and Conditions do not affect the validity of the remaining terms and conditions.
1.4. Changes to the General Terms and Conditions are reserved and must be announced in writing one month before they take effect.
1.5. If one or more clauses or paragraphs are invalid, the remaining clauses and paragraphs of the General Terms and Conditions remain valid.

Section 2 Appointment Arrangements

2.1. Appointments are treated as binding orders in the legal sense and are recognized as such.
Before vehicle cleaning/decoration is carried out, the customer must sign a written order confirmation. This is independent of the appointment agreement.
2.2. Appointments are made with the consent of the customer and the provider. Rush orders must be declared as such by the customer before the order is accepted. The provider reserves the right to accept such orders, as this depends on the order situation.
2.3. Using our e-appointment booking system allows you to book appointments conveniently and efficiently. By confirming your booking via the system, you automatically agree to our Terms and Conditions.

§3 APPOINTMENT CANCELLATIONS

3.1. Appointments made via the e-appointment booking system, by phone, or in person during a viewing can be canceled free of charge up to 24 hours before the scheduled appointment. Cancellations can be made both via the system itself and by phone.
3.2. Cancellations made less than 24 hours before the appointment may incur costs.

§4 FAILURE TO KEEP APPOINTMENTS

4.1. In the event of failure to keep an agreed appointment without a recognizable, important reason, the provider reserves the right to charge a flat-rate fee of 50% of the agreed price for the reserved service.
4.2. Important reasons include unforeseeable events or force majeure that make it impossible or significantly hinder compliance with the appointment. The user must notify the provider immediately in such cases.

§ 5 COMPLAINTS

5.1. The vehicle must not have any loose parts upon handover. Valuables or other objects must be removed beforehand. No claims for damages can be made against the provider or its employees for missing parts or valuables that do not belong to the vehicle.
5.2. The services provided by the provider will be reviewed together with the client upon handover of the vehicle. Complaints can only be made immediately upon handover of the vehicle. The provider has the express right to rectify defects if the complaint is justified.
5.3. Complaints must be recorded in writing by the injured party on site and immediately in the presence of the provider.
5.4. The provider reserves the right to photographically document the condition of the vehicle upon receipt. The client must report any known existing damage and confirm this in the contract.
5.5. Complaints relating to damage to the vehicle caused by the provider or potentially caused by the provider must be photographically documented immediately. Otherwise, the complaint cannot be accepted.

§ 6 LIABILITY

6.1. Claims for damages by the client can only be asserted if the provider or one of its employees can be accused of gross negligence or intent.
6.2. In the case of paint damage caused by the provider and originating from defective paintwork, such as stone chips, chipped paintwork, poorly applied paintwork, scratches, etc., no claims for damages can be asserted against the provider or its employees.
6.3. For heavily soiled interiors with stains or blemishes, slightly aggressive chemicals materials are used. This can lead to color fading and variations. The customer must be informed of this before signing the order confirmation. If this work is nevertheless requested, the provider’s signature on the order form excludes any liability in this regard.
6.4. Liability is not assumed for any damage to the vehicle that existed before the vehicle preparation (e.g., body damage, scratches and dents, damaged rims, antennas, exterior mirrors, loose and damaged interior or accessories that were poorly or unprofessionally installed beforehand, etc.) or that was exacerbated by the work on the vehicle.
6.5. Engine and engine compartment washes are only performed on vehicles with perfect electrical sealing; the provider assumes no liability in the event of failures. By placing an order for the engine and engine compartment wash, the customer confirms that the electrical sealing in the engine compartment and their vehicle is perfect.
6.6. In the case of sensitive electrical components (e.g., alarm systems, car stereos, etc.), the client is obligated to report these to the provider in advance of the work being carried out on their vehicle or to note this in writing on the order confirmation, as otherwise no claims for damages can be asserted against the provider.

§ 7 FORMALITIES AND WRITTEN SECURITY

7.1. Before work on the vehicle begins, the order forms must be signed by the client. In addition to the order confirmation, this includes, if applicable, a description of the existing damage to the vehicle. This serves as legal protection for the client, the provider, and its employees.
7.2. The provider reserves the right to take legal action against the client if the client wishes to assert claims for damages after completion of the order that relate to damage that already existed before the order was carried out.
7.3. By signing these forms, the customer confirms their accuracy. By signing this form, you also accept and acknowledge our General Terms and Conditions (GTC) and any extraordinary agreements recorded on the order confirmation.
7.4. In the case of verbal agreements, the customer also accepts our General Terms and Conditions after the keys have been handed over.
7.5. The vehicle will be handed over from the provider and handed over to the client on the day the service is provided. Overnight storage of the vehicle on the provider’s premises is not permitted. Should the client request storage, this will be at the client’s risk. In this case, the provider is not liable for damage or loss to the vehicle.

Section 8 Payment Conditions / Payment Agreements

8.1. Our services are generally provided against cash, card payment with debit card and credit card, or by prepayment bank transfer.
8.2. The vehicle will only be handed over after full payment of the agreed invoice amount.
8.3. The customer must accept the terms of payment as stated on the order confirmation.
8.4. Exceptions are possible after prior verbal agreement, but must be recorded in writing on the order confirmation, otherwise they become invalid.

§ 9 PRICES / FLAT PRICES

8.1. The provider’s prices generally depend on the condition or degree of soiling. All prices quoted, unless agreed upon with the customer, correspond to vehicles with a normal degree of soiling.
8.2. Prices stated in information documents and on the provider’s website are for guidance only and are non-binding. The final price may vary significantly from the guide prices depending on the condition of the vehicle.
9.3. For extreme soiling such as paint, animal hair, feces, etc., which requires special treatment, a surcharge may apply. This surcharge is independent of flat rates or offers. Surcharges must be recorded in writing on the order form. If heavier soiling is only noticed or discovered during cleaning, the customer must be informed immediately. Orders can be placed by telephone for an additional charge.
9.4. The final prices for cleaning or reconditioning will be determined before work begins and recorded or noted on the order form.

§ 10 MISCELLANEOUS

10.1. Place of performance is Munich.
10.2. Place of jurisdiction is Munich.
10.3. Severability Clause – Should one or more conditions become legally invalid, the affected condition will be replaced by another that most closely achieves the intended purpose.